TECHNICAL SUPPORT
Technical Support You Can Rely On
When you purchase from our official UK and Ireland network of motor factors, you’re not just buying industry-leading diagnostic equipment — you’re gaining access to one of the best technical support teams in the UK and Ireland.
Request Technical Support
A Team That Knows LAUNCH Inside Out
Our dedicated technical support specialists are fully trained across the entire LAUNCH UK & IRELAND product range. Many of our team members are also former professional mechanics, with backgrounds specialising in a wide variety of car makes and models. This gives them genuine hands-on experience, and a strong understanding of the real diagnostic challenges faced in workshops every day.
This combination of product expertise and mechanical knowledge ensures you receive informed, practical support whenever you need it — whether that’s setup, updates, troubleshooting, hardware repairs, or advanced diagnostics.
We pride ourselves on clear advice, fast response times, and reliable solutions that keep your workshop moving.
Exclusive Support for UK & Ireland Devices Only
We provide technical support exclusively for devices purchased through official LAUNCH UK & IRELAND channels.
This includes:
- Devices bought directly from www.launchtech.co.uk
- Devices purchased from our official UK & Ireland resellers
- Devices listed on our interactive SALES MAP — click the map on our website to locate your nearest authorised reseller
- The only official eBay shop offering genuine LAUNCH UK & IRELAND products
We cannot support devices purchased outside the UK or Ireland, including:
- Amazon or eBay purchases from any sellers other than our official UK shop
- Grey-market imports
- Websites falsely claiming to supply official LAUNCH products
Other sellers on eBay, Amazon, and various websites do not offer genuine UK-supplied devices, do not provide a valid UK warranty, and do not include access to UK-based technical support.
If your device is not from an authorised UK/Ireland source, we cannot access it and cannot provide support.
Official Sales Channels
To ensure you receive a genuine device with full UK/Ireland support and warranty coverage, purchase only through:
www.launchtech.co.uk
The official LAUNCH UK & IRELAND eBay shop
If your usual motor factor is not shown, please call us on 01752 344 989 so we can confirm their status.
Please be aware that many websites and marketplace sellers falsely present themselves as official LAUNCH suppliers. These are often counterfeit or grey-market units from China, without a secure gateway, without updates, and without any UK-based warranty or support.
Contact Technical Support
Phone Support
Call us: 01752 344 989
Option 2 — Hardware, Repairs & UK Warranty Claims
For physical faults, diagnostics, assessments, repair bookings, and UK-based warranty claims.
Option 3 — Technical Support Team
For software issues, updates, activation, troubleshooting, and all technical enquiries.
(Please note: Support is available only for UK & Ireland devices.)
LAUNCH TECH UK & IRELAND HEAD OFFICE
30 Alston Drive
Bradwell Abbey
Milton Keynes
MK13 9HA