MEET THE TEAM
Leadership Team
Our Leadership team is committed to driving the continued success of LAUNCH UK & IRELAND through collaboration and a customer-first approach.
By supporting our people, shaping our strategy, and investing in the future, they ensure we continue to grow, innovate, and deliver exceptional customer experiences.
With nearly two decades of experience in the automotive industry, Jon brings a wealth of knowledge and expertise to the diagnostic market. Having previously worked as both an end user and reseller of LAUNCH products, and with senior roles in product and development, he has an insider understanding of the industry from every perspective. Jon is passionate about leading LAUNCH UK & IRELAND to continued growth, strengthening partnerships, and in delivering an exceptional customer experience.
Connect with Jon
Richard is a valued member of our leadership team and serves as National Sales Manager, while also leading our East Anglian region. Having been with LAUNCH for over ten years, he has an exceptional understanding of our business, products, and customers. His extensive knowledge and hands-on experience make him a trusted source of advice and support for both colleagues and customers, playing a key role in driving sales, developing the team, and maintaining the high standards of service for which LAUNCH is known.
Connect with Richard
National Sales Team
Our National Sales team is on the road every day, working directly with workshops and industry professionals nationwide. With extensive industry knowledge and a
hands-on approach, they build lasting relationships. Through product demonstrations and taking the time to understand each customer's individual requirements,
they help workshops find the right diagnostic solutions to improve efficiency and performance and stay ahead of the game.
Mike is our Regional Technical Sales Manager for the South West, Midlands, and the Republic of Ireland. With over 25 years hands-on experience in the automotive industry as a motorsports technician and master technician with VAG group, he understands the day-to-day demands of busy workshops working with vehicles, motorbikes and ADAS. Known for his honest, practical approach, Mike is dedicated to delivering outstanding service and building long-lasting relationships with the customers and sales team he supports.
Connect with Mike
Jamie is our Area Sales Manager for the North and North Wales, supporting workshops with practical advice, reliable solutions, and outstanding customer service. With extensive experience across the automotive aftermarket, he understands the challenges garages face and is practised in helping customers get the very best from LAUNCH.
Connect with Jamie
Looking after the South East, Dan is the newest member of the LAUNCH team and brings with him over a decade of experience in the automotive aftermarket. Having held a variety of sales and management roles, he understands the needs of workshops and is passionate about providing practical advice, responsive support, and excellent customer service. Dan is committed to assisting customers in finding the right diagnostic solutions to keep their businesses moving.
Connect with Dan
Technical Support
Our Technical Support team is dedicated to helping customers get the very best from their LAUNCH equipment.
With extensive product knowledge and hands-on industry experience, they provide expert advice, technical guidance, and troubleshooting support,
ensuring customers can work with confidence and keep their workshops running efficiently.
Having spent 30 years with the JLR brand as both a Jaguar Master Technician and Field Engineer, Rob brings exceptional technical expertise to the LAUNCH support team. His in-depth knowledge of vehicle systems, ECUs, and diagnostics, combined with previous technical support experience, makes him an invaluable resource for customers. Whether helping to diagnose a fault or answering technical queries, Rob is always on hand with practical advice and expert guidance.
Warranty & Repairs
Our Warranty & Repairs team is dedicated to providing fast, reliable, and professional aftersales support. From handling warranty claims to diagnosing and repairing equipment, they work closely with customers to minimise downtime and ensure every product is returned to peak performance as quickly as possible.
Internal Sales & Warehouse Team
Our Internal Sales & Warehouse team is at the heart of our day-to-day operations. Working closely together, they process customer orders, prepare quotations,
manage stock, and ensure every shipment is picked, packed, and dispatched quickly and accurately. Their commitment to efficiency and excellent service helps
keep our customers supplied with the tools they need to keep their workshops running smoothly.
Marketing & E-Commerce Team
Our Marketing & eCommerce team brings the LAUNCH brand to life across every digital and in-person touchpoint.
From managing our website and online shop to creating email campaigns, supporting events, and promoting the latest products and offers,
they help keep our customers informed, engaged, and up-to-date with everything happening at LAUNCH.
Accounts & Finance
Our Accounts & Finance team is committed to delivering an efficient and dependable service, supporting customers, suppliers, and colleagues
with everything from invoicing and payments to account enquiries. Providing an efficient, accurate, and friendly service every step of the way,
We're Here to Help
Need expert advice or not sure where to start? Whether it's product advice, technical support, help choosing the right solution, or simply pointing in the right direction, our friendly team of experts are here to answer your questions and help you find exactly what you need.
