FREQUENTLY ASKED QUESTIONS

LAUNCH TECH UK & Ireland is the official distributor for LAUNCH diagnostic equipment, workshop tools, and automotive technology across the United Kingdom and Ireland. We supply professional-grade solutions to independent workshops, dealers, and mobile technicians.

 Yes. LAUNCH TECH UK & Ireland operates under the LAUNCH Europe Group, ensuring strong product support, innovation, and access to the latest diagnostic platforms. 

 We offer the full LAUNCH  range, including professional tablets, ADAS calibration tools, and module programming solutions. 

Yes. Our catalogue includes TPMS equipment, battery testers, ADAS systems, ATF machines, ATF and DPF chemicals.

 Absolutely. LAUNCH equipment is designed for all levels—from small independent workshops to advanced diagnostic specialists. 

 Selected products are available to buy directly from us on our webstore, or via approved resellers listed on our interactive map.

 We offer fast shipping across the UK and Ireland. Next-day delivery is available on selected items to selected  

 Yes. Once your order is dispatched, you will receive tracking details via email. 

All LAUNCH equipment is supplied with a manufacturer warranty. Warranty periods vary by product—details are included on each product page. 

Yes. Our UK-based technical support team help with diagnostics, software, registration, and hardware issues. 

Instructions will be included with your device packaging. You can also visit our Support section for step-by-step guides. NEEDS WORK

Most devices include a 1–2-year software subscription. Renewal options are available through our website.

Updates are delivered via Wi-Fi. Simply log in to your LAUNCH account on the device and navigate to the update menu. 

 Your tool will still work, but you won’t receive new vehicle coverage or software improvements until the subscription is renewed. Contact our helpful team for more information.

Yes. LAUNCH provides both static and dynamic ADAS solutions compatible with a wide range of vehicle manufacturers. 

Many models support advanced ECU coding, adaptations, resets, and service functions. Full capabilities vary by model. 

Please contact our technical support team first. If a repair is required, we will provide instructions for returning the unit to an authorised service centre.

Loan units may be available depending on the product and warranty status. 

Yes. We offer online tutorials, in-person sessions, and technician resources through our training partners.

All manuals and guides are available to download from the Support section of our website.

We accept major credit/debit cards, bank transfer, and authorised purchase orders for trade customers. We only accept BACS transfer on selected items purchased at our sales office in Milton Keynes, please contact us to book an appointment.

Our website includes a list of official UK & Ireland distributors. If a seller is not listed, please assume they are not authorised. Alternatively contact us to verify if a seller is an official seller offering UK based warranty and support.

Yes. Enquiries are welcome. Please contact our internal sales team for distributor requirements.

Yes. Our national sales team can arrange on-site demonstrations for X-431 professional diagnostics, ADAS systems.

Yes. Virtual demos can be arranged on request.

Yes. The latest diagnostic platforms support EV and hybrid systems, including battery data, inverter diagnostics, and system resets.

Yes. ADAS systems are compatible with EV and hybrid models that require calibration after windscreen replacement, sensor replacement, or alignment changes.

Yes. Contact us as soon as possible to cancel your order before dispatch.

Unused products may be returned within the stated returns window. Diagnostic tools must be unopened and unregistered due to software activation. View our returns page for further information.

Software licences cannot be transferred between devices, as each licence is linked to the tool’s serial number.

Your login can be reset through the “Forgot Password” option on the device or customer portal.

We offer guidance on disposing of electronic waste and old workshop equipment in line with WEEE regulations.

Yes. Multi-site and fleet support packages are available, including bulk licensing, training, and service agreements.

Yes. We supply equipment packages for automotive training providers, academies, and colleges.

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