A) Terms & Conditions of Sale — Consumers (B2C)

Last updated: 16 th February 2026
Website: WWW.LAUNCHTECH.CO.UK
Seller: LAUNCH UK & Ireland (the “we/us/our”)

1. About Us & Contact

1.1. Legal entity: LAUNCH UK & Ireland Ltd, registered in England and Wales, Company No. 01497130, VAT No. GB823353642.

1.2. Registered office: LAUNCH UK & Ireland, 30 Alston Drive, Bradwell Abbey, MK13 9HA. Trading address (if different): Same as registered office.

1.3. Customer service: sales@launchtech.co.uk | 01752 344989 | 8.30am – 5pm (Monday – Friday, closed weekends and bank holidays).

1.4. We also sell through authorised retailers. If you purchased from a retailer, their terms apply to your purchase; this page applies to purchases made directly from LAUNCH UK & Ireland.

2. Scope & Eligibility

2.1. These terms apply to consumer purchases made on LAUNCHTECH.CO.UK or by phone/email with our team.

2.2. You must be 18+ and resident in the UK or Republic of Ireland (ROI) to order for home/personal use.

3. Product Information

3.1. We work to ensure accuracy; however, specifications and images are for guidance and may change.

3.2. Diagnostic coverage varies by vehicle, model year, region, and subscription plan.

4. Prices, VAT & Charges

4.1. Prices are in GBP for UK customers and EUR for ROI customers where displayed; otherwise, GBP applies.

4.2. Prices include or exclude VAT as indicated at checkout. Delivery charges are shown separately before you place your order.

4.3. If we spot a pricing error, we’ll contact you to reconfirm or cancel and refund.

5. Orders & Contract Formation

5.1. Your order is an offer to buy; a contract is formed when we email order confirmation or dispatch your item(s).

5.2. If we cannot accept your order (e.g., stock, address, payment), we’ll refund any payment taken.

6. Payment (B2C)

6.1. Accepted methods: credit/debit cards, Apple Pay/Google Pay, bank transfer, and approved finance (where available).

6.2. We take payment at checkout. For bank transfers, we process the order on receipt of cleared funds.

6.3. If finance is offered, it is provided by an independent lender, subject to status and affordability. Additional lender terms apply.

7. Delivery

7.1. We’ll show delivery options and estimated times at checkout. Times are estimates, not guarantees.

7.2. Your items are delivered to the address you provide. You’ll receive tracking where available.

7.3. If a delivery fails due to an incorrect address or noncollection, we may recharge delivery.

8. Risk & Title

8.1. Risk passes on delivery to you.

8.2. Title (ownership) passes when we receive full payment.

9. Consumer Right to Cancel (CoolingOff)

9.1. For distance sales, you have 14 days from delivery to cancel without giving a reason (UK: Consumer Contracts Regulations 2013; ROI: Consumer Rights Act 2022 distance contracts).

9.2. To cancel, email [orders@launchtech.co.uk] with your order number and cancellation request within 14 days.

9.3. Return the goods within 14 days of cancellation, unused and in original packaging, including all accessories. You are responsible for return shipping costs unless the item is faulty or incorrect.

9.4. Deductions: We may deduct for any diminished value caused by unnecessary handling.

9.5. Exclusions (unless faulty):

• Software, digital content, activated licences, or subscription codes once downloaded/activated with your consent.
• Custombuilt, personalised, or specialorder items.
• Sealed items that cannot be returned for health/hygiene reasons once unsealed (generally not applicable to our products).

10. Faulty Goods & Legal Rights

10.1. Your legal rights are not affected by any manufacturer warranty.

10.2. UK (Consumer Rights Act 2015):

• 30day shortterm right to reject faulty goods for a full refund.
• After 30 days, you can request repair or replacement; if that’s not possible, a price reduction or refund may apply.

10.3. ROI (Consumer Rights Act 2022): similar rights to repair/replace, price reduction or refund for lack of conformity, including for digital elements.

10.4. Digital content/services (e.g., diagnostic databases): must be as described, of satisfactory quality, and fit for purpose; remedies may include repair, replacement, or price reduction.

10.5. To report a fault, contact [support@launchtech.co.uk] with your order number, serial number, and fault description (photos/video helpful).

11. Warranty (Consumer)

11.1. Unless stated otherwise, our products carry a 12month returntobase warranty against manufacturing defects.

11.2. Exclusions include wear and tear, accidental damage, misuse, unauthorised repair, liquid ingress, power surges, and consumables (e.g., leads, cables, batteries) beyond their expected life.

12. Software, Licences & Subscriptions

12.1. Any software/firmware is licensed (not sold) and governed by the applicable EULA and subscription terms.

12.2. Subscriptions may autorenew if you opt in; you can cancel before the renewal date. Coverage and features may vary.

13. Promotions & Bundles

13.1. Promotions are subject to availability and stated terms. Discounts do not combine unless explicitly stated.

14. Liability (Consumer)

14.1. Nothing limits liability for death/personal injury caused by negligence or fraud.

14.2. We are not responsible for losses we could not reasonably foresee, or for business losses (e.g., loss of profits, downtime).

15. Data Protection

15.1. We process your personal data in accordance with UK GDPR / Data Protection Act 2018 (UK) and GDPR (ROI). See our Privacy Notice and Cookies Policy.

16. Complaints & ADR

16.1. If you have a complaint, please contact [enquiries@launchtech.co.uk]. We aim to resolve within 10 working days.

16.2. ROI customers may also use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

16.3. UK customers: we are not obliged to use ADR but may engage with an appropriate ADR provider.

17. Governing Law & Jurisdiction (Consumer)

17.1. If you live in the UK, your contract is governed by the laws of England & Wales, and you may bring claims in your local courts.

17.2. If you live in the Republic of Ireland, your contract is governed by Irish law, and you may bring claims in Irish courts.

17.3. In all cases, you retain the benefit of any mandatory consumer protections in your country of residence.

B) Terms & Conditions of Sale — Business (B2B)

Last updated: 16 th February 2026
Website: WWW.LAUNCHTECH.CO.UK
Seller: LAUNCH UK & Ireland (the “we/us/our”)
Customer: The business purchaser (the “you/your”)

1. Scope & Precedence

1.1. These Terms apply to businesstobusiness sales of products, accessories, software, licences, subscriptions, services, training, and calibrations (“Goods/Services”).

1.2. Your terms do not apply unless expressly agreed in writing by us.

1.3. Precedence: (i) signed supply agreement, (ii) our order confirmation, (iii) these Terms, (iv) website statements.

2. Eligibility & Account

2.1. You confirm you are acting during business and are authorised to bind the purchasing entity.

2.2. We may request business verification (e.g., VAT/EORI, insurance, trade references).

3. Quotations, Orders & Acceptance

3.1. Website listings/quotes are invitations to treat, not offers.

3.2. A contract arises on our written acceptance or dispatch, whichever occurs first.

3.3. We may decline or cancel orders (stock limits, export/sanctions, compliance, credit risk, pricing errors). Prepayments will be refunded.

4. Prices, Taxes & Charges

4.1. Prices are exclusive of VAT, delivery, insurance, duties, and taxes unless stated otherwise.

4.2. Quotes are valid for [30] days unless withdrawn. We may correct obvious errors.

5. Payment Terms (B2B)

5.1. Unless otherwise agreed, payment in full is due at checkout (cards/bank transfer/approved finance).

5.2. Credit accounts (if approved): [30 days from invoice date]. We may vary/withdraw credit at any time.

5.3. Late payment accrues interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (or Irish equivalent for Irish accounts).

5.4. We may suspend deliveries or services while sums are overdue. We may offset mutual amounts owed.

6. Delivery, Risk & Title

6.1. Delivery dates are estimates.

6.2. Risk passes on delivery to your premises or your nominated carrier.

6.3. Retention of Title: Title passes only when all sums due on your account are paid in full. Until then, you must store Goods separately, identifiable, and not pledge or encumber them. We may enter your premises to recover unpaid Goods.

6.4. Inspection: Note any visible damage/shortage on the carrier’s receipt and notify us within 2 business days; latent defects within 5 business days.

7. Software, Licences & Subscriptions

7.1. Software/firmware is licensed, not sold, under the applicable EULA and subscription terms.

7.2. Subscriptions (e.g., diagnostic databases, coverage) may have term limits and autorenew; cancellation notice [30] days before renewal unless stated otherwise.

7.3. You must not reverseengineer, sublicense, or circumvent access controls except as permitted by law.

7.4. We may suspend software/services for breach, nonpayment, or compliance reasons.

8. Installation, Calibration & Use

8.1. You are responsible for correct installation, calibration, power conditioning, network environment, and use by competent technicians in accordance with manuals and safety law.

8.2. Vehicle programming and ADAS calibration carry inherent risks; you must follow OEM procedures and maintain stable power and data integrity.

9. Returns, DOA & RMA (B2B)

9.1. DOA: Report within 7 calendar days with evidence; if verified, we will repair/replace/credit at our discretion.

9.2. Change of mind: At our discretion, unopened standardstock items may be returnable within 14 days, subject to [15–25]% restocking; shipping is nonrefundable. Specialorder/custom/software/activated licences are nonreturnable.

9.3. RMA required: Obtain an RMA before returning; include proof of purchase, serial number, and fault description. Unauthorised returns may be refused.

10. Warranty (B2B)

10.1. Unless stated otherwise, goods carry a 12month returntobase warranty for defects in materials/workmanship.

10.2. Our sole remedy is (at our option) repair, replacement, or credit.

10.3. Exclusions: misuse, neglect, accidental damage, unauthorised repairs/modifications, liquid ingress, power/network issues, consumables, and normal wear.

11. Liability (B2B)

11.1. Nothing excludes liability for death/personal injury caused by negligence or fraud.

11.2. Subject to 11.1: we are not liable for loss of profit, revenue, data, goodwill, or any indirect/consequential loss; and our total aggregate liability is limited to the price paid for the affected Goods/Services.

11.3. You must mitigate losses and follow best practice (e.g., stable power during programming, data backups).

12. Indemnity

12.1. You indemnify us against claims, losses, and costs arising from your misuse, noncompliance, or unauthorised modification of the Goods/Software, or use with nonapproved accessories.

13. Compliance & Ethics

13.1. Export/Sanctions: You will comply with UK/EU export controls and not sell to restricted endusers/territories.

13.2. AntiBribery: Compliance with the Bribery Act 2010 and equivalent Irish laws.

13.3. Modern Slavery: Compliance with the Modern Slavery Act 2015 (UK) and applicable ROI rules.

13.4. WEEE/Batteries: Handle endoflife equipment and batteries per applicable regulations (producer reg. no(s): [●]).

14. Intellectual Property

14.1. All IP rights in Goods, software, documentation, and the website remain with us or our licensors.

14.2. You must not remove proprietary notices or use our trade marks without permission.

15. Data Protection (B2B)

15.1. Each party complies with UK GDPR / Data Protection Act 2018 (UK) and GDPR (ROI) as applicable.

15.2. We act as an independent controller for account and transaction data. Where we process personal data on your behalf, a data processing agreement will apply.

16. Force Majeure

16.1. Neither party is liable for delays/failures due to events beyond reasonable control (e.g., carrier failures, shortages, cyber incidents, government action).

17. Suspension & Termination

17.1. We may suspend or cancel orders/services if you breach these Terms, become insolvent, or we have reasonable concerns regarding compliance/credit.

18. Governing Law & Jurisdiction (B2B)

18.1. For UKbased customers: English law applies and the courts of England & Wales have exclusive jurisdiction.

18.2. For ROIbased customers: Irish law applies and the Irish courts have exclusive jurisdiction.

18.3. Conflictoflaws rules do not apply. Nothing restricts mandatory legal protections in the customer’s jurisdiction.

Notes for UK & Ireland Retail Context

• Where purchases are made through a retailer, that retailer’s own terms will govern the sale. Support and warranty claims may be handled by us or the retailer depending on the product and agreement.
• For crossborder sales (UK ↔ ROI), duties/taxes and delivery timelines may vary; set this out at checkout.