RETURNS POLICY
Last updated: February 2026
At LAUNCH UK & Ireland, we want you to have complete confidence in every product you purchase. If something isn’t right, our team is here to help you resolve it quickly and professionally.
1. Eligibility for Returns
You may request a return for the following reasons:
Damaged on Arrival
Product arrived physically damaged, broken, or incomplete.
Incorrect Item Received
The product does not match what was ordered.
Faulty or Defective Product
Product develops a fault within the warranty period.
Unwanted/Ordered in Error
Unused items may be returned subject to approval and restocking charges.
Missing Items or Accessories
Parts or components not included in the shipment.
Warranty Repair Request
Product requiring assessment by our technical team.
All return requests must be submitted through our Contact Us form using the dedicated Returns Request option.
2. Conditions of Return
To ensure we can process your return efficiently, please note:
- Items must be returned in their original packaging where possible.
- Products must include all accessories, manuals, and components.
- A Returns Material Authorisation (RMA) number must be issued before sending any item back.
- Items sent without an authorised RMA cannot be processed.
- Unwanted items must be in unused, resaleable condition.
3. How to Request a Return
All return requests must be submitted via the below form
Please provide:
- Order number / invoice number
- Product name / serial number
- Reason for return
- Photos or videos (where relevant)
- Your preferred contact details
Once received, our team will review your request and provide your RMA number along with return instructions.
4. Refunds, Replacements & Repairs
Depending on the assessment outcome, you may be offered:
Refund
Issued once the product has been inspected and approved.
Replacement Unit
Provided when the item is faulty or incorrect.
Warranty Repair
Some items require assessment by LAUNCH UK & Ireland or LAUNCH Europe’s technical service team. We will handle all logistics and keep you updated.
5. Exclusions
Returns may not be accepted for:
- Products damaged due to misuse or accidental damage
- Items with missing components, plugs, adapters, or packaging
- Products modified, opened, or repaired by unauthorised technicians
- Software licences and activation codes (non-refundable once issued)
6. Shipping Instructions
Once your RMA is approved:
- Package the item securely to avoid transit damage
- Clearly mark the parcel with your RMA number
- Follow the return address provided by our team
- Keep your courier tracking information for confirmation
Transit damage caused by inadequate packaging may void the return.